Privacy Policy

Effective Date: [07.27.2026]

Welcome to SONDETTA ECO ("we", "our", "us"). 

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit www.sondetta.com, purchase our products, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Company name (if applicable)
  • Billing and shipping address
  • Email address
  • Telephone number
  • Country of residence
  • VAT number (where applicable)

Payment Information

Payments are securely processed by trusted third-party payment providers. We do not store your complete payment card information.

Technical Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Language preferences
  • Date and time of visits
  • Pages viewed
  • Referral source
  • Cookies and analytics information

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Respond to enquiries
  • Improve our website and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Send newsletters and promotional communications (only with your consent where required)

3. Cookies

Our website uses cookies to improve user experience.Cookies help us:

  • Remember your preferences
  • Keep your shopping cart active
  • Analyze website traffic
  • Improve website performance
  • Measure marketing effectiveness

You may disable cookies through your browser settings, although some website functions may become unavailable.


4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent

5. Sharing Your Information

We never sell your personal information.We may share limited information with trusted service providers, including:

  • Payment processors
  • Shipping companies
  • Website hosting providers
  • Analytics providers
  • Email marketing platforms
  • Legal authorities when required by law

All service providers are required to protect your information appropriately.


6. International Transfers

Because we serve customers worldwide, your information may be transferred to countries outside your country of residence.Whenever such transfers occur, we use appropriate safeguards required under applicable data protection laws.


7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil your orders
  • Comply with tax and accounting requirements
  • Resolve disputes
  • Enforce legal agreements

When information is no longer required, it is securely deleted or anonymized.


8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with your local supervisory authority

To exercise these rights, please contact us using the details below.


9. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information.

These include:

  • SSL encryption
  • Secure servers
  • Access controls
  • Regular security monitoring
  • Trusted payment providers

However, no method of transmission over the Internet is completely secure.


10. Children's Privacy

Our website is intended for adults.We do not knowingly collect personal information from children under the age of 16.If we become aware that such information has been collected, we will promptly delete it.


11. Third-Party Services

Our website may contain links to third-party websites.We are not responsible for the privacy practices or content of those websites.We encourage you to review their privacy policies before providing personal information.


12. Marketing Communications

If you subscribe to our newsletter, we may occasionally send information about:

  • New products
  • Promotions
  • Educational articles
  • Company news

You may unsubscribe at any time by clicking the unsubscribe link included in every email.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.The revised version will always be posted on this page with an updated Effective Date.


14. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

SONDETTA D.O.O.

Brand: SONDETTA ECO

Website:

www.sondetta.com

Email:

info@sondetta.com


We respect your privacy and are committed to protecting your personal information with transparency, integrity, and care.